Privacy Policy - Brand Bloc

Last updated: 19 October 2026

This policy explains what personal information Brand Bloc (“Brand Bloc”, “we”, “us”) collects, how we use it, who we share it with, and the choices you have. It covers our website brandblocja.com, our client portal at brandblocja.com/portal, and the messages you send us by WhatsApp, Instagram, Facebook Messenger, email or the chat on our website.

Who we are

Brand Bloc is a business services company based in Kingston, Jamaica, operated by Brand Bloc Group. We help clients with business registrations, licence and passport applications, visa assistance and related services. For any privacy question, contact us at support@brandblocja.com or +1 876-890-9914.

Information we collect

Information you give us: your name, email address, phone number, address, and the details and documents you provide so we can prepare and submit an application or deliver a service.
Portal account information: your login details, the cases and orders on your account, files you upload, and the messages you exchange with our team in the portal.
Messages you send us: when you contact us on WhatsApp, Instagram, Facebook Messenger, email or our website chat, we receive your message, any attachments, the time it was sent, and the name, username or phone number shown on that account.
Payment information: payments are handled by our payment provider. We receive confirmation of the payment and its amount; we do not receive or store your full card number.
Technical information: basic information your browser sends when you visit our website, such as IP address, browser type and pages viewed, and cookies needed for login and for the site to work.

Messages from WhatsApp, Instagram and Facebook

We use Meta’s official business tools (the WhatsApp Business Platform, the Instagram messaging API and the Messenger Platform) so our team can read and reply to your messages from one inbox inside our staff portal. Through these tools we receive only what is needed to hold the conversation: your messages and attachments, your profile name or username, your WhatsApp number or Meta account ID, and delivery and read status.

We use this information only to reply to you, to handle your request or order, and to keep a record of our conversation with you. We do not sell it, use it for advertising, or share it with anyone other than the service providers listed below. Only Brand Bloc staff can see these conversations.

How we use your information

To provide the services you ask for, including preparing and submitting applications on your behalf.
To reply to your messages and keep you updated on your case or order.
To manage your portal account, invoices and payments.
To keep our services secure and prevent misuse.
To meet our legal, tax and record-keeping obligations.
To send you updates or offers by email, only where you have agreed. You can unsubscribe at any time.

Who we share it with

We share personal information only when needed to provide our services:

Government offices and agencies you have asked us to apply to on your behalf, receiving only the information that application needs.
Service providers that run parts of our business for us: Namecheap (EasyWP), which hosts our website and portal; Google (Gmail), which handles our email; Meta (WhatsApp, Instagram and Facebook), which carries messages you send us on those apps; our payment provider; and our email newsletter provider.
Authorities, where the law requires it.

We do not sell your personal information.

How long we keep it

We keep your information for as long as your account is open or as long as we need it to provide our services, and afterwards for as long as the law requires us to keep business and tax records. When we no longer need it, we delete it or make it anonymous.

How we protect it

Our portal requires a login, and staff can only see what their role needs. Connections to our website are encrypted (HTTPS). Access keys for connected services are stored encrypted on our server. No system is perfectly secure, but we take reasonable steps to protect your information.

Your rights

You can ask us to show you the personal information we hold about you, correct it, or delete it. You can also ask us to stop sending you marketing messages. These rights include those under the Jamaica Data Protection Act, 2020. To make a request, email support@brandblocja.com. We may need to confirm your identity first, and we will reply within 30 days.

Deleting your data

To have your data deleted, including messages you sent us on WhatsApp, Instagram or Facebook, email support@brandblocja.com with the subject “Delete my data”. Tell us your name and the phone number, email address or account you contacted us from. We will delete your information within 30 days and confirm by email. We may keep records the law requires us to keep, such as invoices.

You can also remove Brand Bloc’s access through your own Facebook or Instagram settings, under “Apps and websites” or “Business integrations”.

Cookies

Our website uses cookies that are needed to log in to the portal and for the site to work properly. If you leave a comment or use our forms, the details you enter are stored so we can respond. You can block cookies in your browser, but some parts of the site, such as the portal, may not work without them.

Children

Our services are for adults. Where we handle an application for a child (for example a passport), we only collect it from the child’s parent or guardian.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Brand Bloc, Kingston, Jamaica
Email: support@brandblocja.com
Phone: +1 876-890-9914